Most Drivers Seem Content with Their Auto Insurance Plans
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iStockphoto/Thinkstock(NEW YORK) — A certain insurance company with a gecko as a spokesman boasts that just 15 minutes can save you 15 percent or more on your car insurance…but that’s provided you want to make the switch.
As it turns out, according to market research company J.D. Power and Associates, most people seem content with the insurance company they’ve already got.
Overall, just 25 percent of car owners looked around for a new insurer in 2011, down from one in three the year before.
Of those who shopped around, 43 percent actually made the switch to a new company, up slightly from 2010. Approximately a third who looked for a new insurer said they got quotes online with the same percentage saying they preferred to buy insurance on the Internet.
The survey did not ask why motorists looked for a different insurance company although paying less for policies must have factored in some of their decisions.
Ironically, Allstate and Progressive, the second-and-fourth-largest U.S. auto insurers by premiums written, were ranked in the bottom five of customer satisfaction among the 24 insurers ranked.
Just as oddly, Hartford Finanical, number one in customer satisfaction, was not in the top ten of premiums written.
Copyright 2012 ABC News Radio