(NEW YORK) — Several Netflix users who were looking to stream their favorite holiday movies online on Christmas Eve were out of luck.
The company experienced a blackout that knocked out its streaming video service to many of its customers.
In a tweet Monday, Netflix said: “We’re sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now. Stay tuned to @Netflixhelps for updates.”
The outage lasted over 10 hours and wasn’t fully resovlved until Christmas Day.
“Special thanks to our awesome members for being patient. We’re back to normal streaming levels. We hope everyone has a great holiday,” Netflix tweeted on Tuesday.
The company blamed Amazon, its Web service provider, for the issue.
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Sarah Anderson, Deseret News
Jethro Mullen Ivana Kottasova and Patrick Gillespie, CNN
Brian Stelter, CNN Money