(WASHINGTON) — As soon as they file their taxes, the first question on most taxpayers’ minds is: When will I get my refund?
To better answer this question, the Internal Revenue Service has a “Where’s My Refund?” website. Taxpayers can also check the status of their refund on the agency’s smartphone app, IRS2go.
But the IRS says both platforms are getting bombarded with refund inquiries.
“The IRS alerted taxpayers and the tax community it is experiencing high traffic on ‘Where’s My Refund?’ as more tax returns come in. The heavy volume of refund inquiries means that the IRS anticipates both ‘Where’s My Refund?’ on IRS.gov and the refund feature on the IRS2go phone app will have limited availability during busier periods,” the agency said in a statement Thursday.
The IRS is urging taxpayers to check the status of their refunds only once per day, being that its systems are updated every 24 hours, usually overnight.
“To avoid system delays, the best time to check on refunds is evening and weekends,” the agency recommends.
And there’s no need to call the IRS if you have any concerns.
“The same information is available whether on the Internet, IRS2go smartphone app or on IRS toll-free lines,” the IRS says.
Copyright 2013 ABC News Radio
Emanuella Grinberg, CNN