H&R Block Filing Snafu Delays 600K Tax Returns


2  Updated at 6:14 am, March 13th, 2013 By: ABC Digital
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Tim Boyle/Getty Images(NEW YORK) — A filing error by America’s biggest tax preparation firm, H&R Block, could delay about 600,000 returns for up to six weeks.  Many of them are for students who need the tax receipt to apply for financial aid.

The IRS revealed the snafu, saying it involves Form 8863, which must be filed to qualify for the student tax credit.

H&R Block confirmed that for some customers its software did not complete the form, but the firm has not apologized to its customers.

A company statement says, “H&R Block has confirmed with the IRS that there was an issue with a limited number of software company products that affected some tax returns filed between Feb. 14 and 22, 2013.  These affected returns included certain education tax credits claimed on Form 8863.  H&R Block has worked with the IRS to expedite a solution to this issue for our affected clients.”

Upset customers have taken to H&R Block’s Facebook page to complain.

“I just can’t believe that nobody said anything. I have been a loyal customer of H&R Block for years, that is going to change… many of us count on that money,” wrote Nicole Critchett.

Another customer, Angelo Adams, told ABC News affiliate WTVD-TV, “They could have sent out mass email to all their clients letting us know they have a problem, and the money’s not there, and the money won’t be there until we fix the problem.”

Copyright 2013 ABC News Radio

  • Jenn

    Really? Hmmmm, well I filed my taxes January 17, 2013, and have not received any refund at this point. H and R Block claiming that the ‘snafu’ is only affecting people between those dates is a downright lie, and may have more of a financial effect on their company because of their unethical business practices. I had been a client of H and R Block since 1997, and this will be my last year of filing my taxes with them-not just because of their misrepresentations, but also because there may not be an H and R Block next tax filing season to file with.

  • Sweet T

    I will never ever patronize this company again!! They did us wrong!