(NEW YORK) — Walmart is defending its decision not to fulfill orders from Wednesday’s website glitch that led to discounts of hundreds of dollars.
On Wednesday night, Walmart said it resolved an issue that was causing an online frenzy among shoppers. An apparent glitch on the company’s website that morning led to $8.85 listings for items that included computer monitors and projectors.
The company said it is notifying customers who ordered items with the “wide discrepancy in pricing” that their orders were canceled and they will be given a refund. The company is sending those customers a $10 e-gift card for Walmart stores and Walmart.com.
Walmart assured the media that the site was not hacked.
“We experienced a technical error that caused some items to show incorrect pricing,” Walmart said in a statement Wednesday morning. “We are working quickly to correct the error and during this time, there may be intermittent site availability. We apologize for any inconvenience to our customers.”
Just two weeks ago, Walmart stores in Louisiana experienced another frenzied shopping day, but that time it was with live customers. An error in the food stamps EBT system caused account limits to temporarily disappear, leading customers to load up shopping carts with hundreds of dollars worth of items.
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John Newsome and Anne Woolsey, CNN