Satellite TV Providers Lead Nation in Customers Who Swear - East Idaho News
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Satellite TV Providers Lead Nation in Customers Who Swear

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Getty 122013 CustomerSvc?  SQUARESPACE CACHEVERSION=1387536519167Fuse/Thinkstock(NEW YORK) — Satellite TV providers have earned the dubious honor of being number one when it comes to eliciting profanity from their customers.

Don’t be so smug, cable TV companies; you were number three, behind housing contractors.

Marchex, a software company that links websites to call centers for 100,000 businesses, analyzed 1.2 million consumer calls between March 2012 and November 2013 and found that one out of every 82 calls to satellite TV providers led to customers swearing.

At the other end of the spectrum, veterinarians’ offices triggered just one instance of cursing for every 2,634 calls.

Sixty-four percent of the curse-filled calls were from men.

Americans’ favorite expletive is the f-bomb, according to John Busby, a Marchex senior vice president.  Busby says some callers dropped it while waiting on hold, while others cursed over unexpected price increases, missed appointments, or hard-to-understand bills.

The study follows a previously-released survey by Marchex that ranked cursing by state and showed residents of Ohio were the most likely to swear.

Copyright 2013 ABC News Radio

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