Satisfaction with Airlines Is Very Low, Survey Finds
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iStock 360/Thinkstock(NEW YORK) — Don’t expect too much when you fly.
According to a new survey of consumers, airlines have the lowest customer satisfaction ratings of any travel-related industry.
“It doesn’t surprise me, especially with so many mergers: the labor forces of so many airlines have been faced with compensation cuts, changes in corporate culture,” says travel blogger Brian Kelly of thepointsguy.com.
“Airlines’ employees are not happy, and that trickles down to the consumer,” he adds.
This summer during peak travel times, Kelly says, it pays for passengers to know their rights in case they are bumped from an overbooked flight. But don’t go to the airport with attitude.
“You’ve got to set your expectations, enter that airport with your goal, which is to get to your destination and take things as they come,” he says.
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