Time Warner Cable Service Problems Reported Across the Country
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Chris Hondros/Getty Images(NEW YORK) — Time Warner Cable subscribers across the country experienced service problems Wednesday morning.
The problems started at 4:30 a.m. ET, said Bobby Amirshahi, Vice President of Public Relations for Time Warner Cable.
“During our routine network maintenance, an issue with our Internet backbone created disruption with our Internet and On Demand services,” Amirshahi said in a statement.
Service was largely restored by 6 a.m., Amirshahi said, with updates ongoing to restore service to all customers.
Frustrated subscribes wrote about the situation online, making Time Warner a trending topic on Twitter.
“Nothing says good morning like a nationwide Time Warner Cable internet outage,” one person wrote on Twitter.
More than 11 million residents and companies across the United States subscribe to Time Warner Cable.
New York Gov. Andrew Cuomo said Wednesday that he’s directed the state’s Department of Public Service to investigate the outage “as part of its review of Comcast’s proposed merger with Time Warner.”
“Today’s widespread internet outage that has apparently impacted more than 11 million customers at Time Warner — which is based in New York — is a stark reminder that our economy is increasingly dependent on a reliable broadband network. That is one of the reasons I pushed for a stronger standard of review for cable company mergers earlier this year,” Gov. Cuomo said in a statement.
He later added, “Dependable internet service is a vital link in our daily lives and telecommunications companies have a responsibility to deliver reliable service to their customers.”
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