Best Buy CEO Aims to Revitalize Stores Through Employee Training
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KAREN BLEIER/AFP/Getty Images(NEW YORK) – Best Buy’s new CEO Hubert Joly plans to devote more resources to training employees after the electronics retailer experienced a decline in sales due to an uneven performance among stores, Bloomberg News reports.
Joly, who succeeded interim CEO Mike Mikan this month, said late last week that the goal of the training is to make store employees “an undisputed point of reference” for customers, according to Bloomberg.
The 53-year-old new CEO is tasked with reviving sales at Best Buy, since the retailer is approaching its first annual revenue decline, as competitors such as Amazon.com take customers away. Best Buy’s same-store sales dropped 3.2 percent in the second quarter, Bloomberg says.
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