Walmart Defends Canceling Mispriced Website Orders


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Walmart(NEW YORK) — Walmart is defending its decision not to fulfill orders from Wednesday’s website glitch that led to discounts of hundreds of dollars.

On Wednesday night, Walmart said it resolved an issue that was causing an online frenzy among shoppers.  An apparent glitch on the company’s website that morning led to $8.85 listings for items that included computer monitors and projectors.

When asked if Walmart is obligated to fulfill a completed credit card transaction, a spokesman for the retailer pointed to its terms of use, which states: “We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.”

The company said it is notifying customers who ordered items with the “wide discrepancy in pricing” that their orders were canceled and they will be given a refund.  The company is sending those customers a $10 e-gift card for Walmart stores and

Walmart assured the media that the site was not hacked.

“We experienced a technical error that caused some items to show incorrect pricing,” Walmart said in a statement Wednesday morning. “We are working quickly to correct the error and during this time, there may be intermittent site availability.  We apologize for any inconvenience to our customers.”

Just two weeks ago, Walmart stores in Louisiana experienced another frenzied shopping day, but that time it was with live customers. An error in the food stamps EBT system caused account limits to temporarily disappear, leading customers to load up shopping carts with hundreds of dollars worth of items.

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