ITD opens all county DMV offices with limited service

Idaho

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The following is a news release from the Idaho Transportation Department.

BOISE — The Idaho Transportation Department is opening all county driver’s license offices (except Grangeville), following computer issues.

ITD has determined the system is stable enough to allow all offices to operate, however investigation into the root cause of these issues continues. The public is still advised there will be delays at county DMV offices and it is encouraged to postpone a visit if possible.

The computer issues are contained to the ITD system, not county systems. While the root cause is still undetermined, technicians have discovered a high volume of transactions is causing process speeds to slow down dramatically.

ITD will limit the number of transactions each county can process to keep the system running while troubleshooting continues. This may lead to slower-than-normal transactions and delays for customers.

“We apologize to our county partners in the driver’s license offices and to the public for these computer problems,” said DMV Administrator Alberto Gonzalez. “Our team has been working around the clock and will continue to expend all available resources to fix this issue.”

At this time, there is no estimate when the system will be restored to full functionality.

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